Matchbook Privacy Policy
Understanding how a betting exchange handles personal data matters before any account is opened. This privacy policy review explains what information Matchbook collects, how the operator uses it, and which rights UK players hold under GDPR and UK data protection law.
Information We Collect
Matchbook, operated by Triplebet Limited of Alderney under a UK Gambling Commission licence, collects several categories of personal data. The information gathered falls into three broad groups: data supplied during registration, data generated through platform use, and payment-related records.
Personal data collected during registration
Opening an account requires standard identity details: full name, date of birth, residential address, email address and telephone number. Because the minimum age for gambling in the United Kingdom is 18, date-of-birth data is used to confirm eligibility. Before any withdrawal is processed, Matchbook requires verification through a biometric photographic ID together with a document verifying address, both uploaded in the account section. These documents become part of the personal data held on file.
Behavioural and usage data
The platform records how accounts are used: exchange bets placed and settled, casino sessions on titles from providers such as NetEnt and Red Tiger, login history, device type, IP address and app usage across the native iOS and Android applications. Responsible gambling interactions — deposit limits, reality checks, time-outs and self-exclusion settings — are also logged as account data.
Payment information
Matchbook processes transactions in GBP (alongside EUR and USD) through Visa debit card, Mastercard debit card, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. Card details, e-wallet identifiers and bank transfer references are retained as transaction records. Withdrawals on cards must return to the method used for the deposit, which is why payment method data is linked directly to the account profile.
How We Use Your Information
According to the operator’s documentation, collected data serves three principal purposes: running and verifying the account, delivering marketing communications, and meeting legal and regulatory obligations.
Account management and verification
- Confirming identity, age and address through the biometric photographic ID and document verifying address
- Processing deposits and withdrawals, including the £10 default minimum withdrawal, the £500 minimum on bank wire transfers and the stated £20,000 card maximum
- Applying responsible gambling tools such as deposit limits, reality checks, time-outs and self-exclusion
- Settling exchange bets and administering promotions, including the welcome offer ‘Get £30 in Free Bets when you bet £20’ with bonus code BB30
Marketing and promotional communications
With consent, Matchbook may send promotional material about exchange markets, casino offers and free bet promotions by email, SMS or push notification through the apps. Marketing preferences can be adjusted in the account settings at any time. Note that promotional eligibility rules — for example, first deposits made with Skrill, Neteller or PaysafeCard not qualifying for the welcome offer — rely on payment data being cross-referenced with promotion terms.
Legal and regulatory compliance
As a UK Gambling Commission licensee, Matchbook must carry out anti-money-laundering checks, source-of-funds reviews and problem-gambling monitoring. Usage data supports these duties. The operator also retains records to satisfy tax, audit and dispute-resolution requirements, and may apply fees where withdrawal activity does not correspond to a sufficient volume of play — a policy enforced through transaction data analysis.
Data Sharing & Third Parties
Payment processors and service providers
Personal and financial data is shared with the third parties needed to operate the service: card processors for Visa and Mastercard debit transactions, e-wallet operators Skrill and Neteller, PaysafeCard, Apple Pay and Google Pay payment networks, and banking partners for bank transfer and bank wire payouts. Identity verification vendors handle the biometric photographic ID checks, and software suppliers such as NetEnt, Red Tiger and Evolution receive the technical data required to run their games.
Regulatory bodies and legal requirements
Data may be disclosed to the UK Gambling Commission, law enforcement, courts and other authorities where the law requires it — for example under anti-money-laundering legislation or a valid court order. Sports betting integrity bodies may also receive betting pattern data where suspicious activity is detected on the exchange.
No sale of personal data
Matchbook does not sell personal data to advertisers or data brokers. Sharing is limited to service delivery, legal compliance and regulatory obligations, as described in the operator’s privacy documentation.
Your Rights & Data Control
Access, correction, and deletion requests
Under UK GDPR, account holders may request a copy of the personal data Matchbook holds, ask for inaccurate details to be corrected, and request deletion where no legal retention duty applies. Because gambling regulation obliges the operator to keep certain records, deletion rights are limited for transaction and compliance data. Requests are made through the account section or customer support.
Opt-out of marketing
Marketing consent can be withdrawn at any time via account preferences or the unsubscribe link in promotional messages. Opting out of marketing does not affect service communications such as withdrawal confirmations, verification requests or responsible gambling notifications. Details of related account controls are covered on this site’s responsible gambling page: Matchbook responsible gambling.
GDPR and data protection rights
UK players also hold the rights to restrict processing, object to processing based on legitimate interests, data portability, and lodging a complaint with the Information Commissioner’s Office (ICO). Triplebet Limited, as the data controller, is responsible for honouring these rights within the statutory response window.
Security & Data Retention
How we protect your information
The operator documents standard industry safeguards: encrypted connections for login, cashier and verification uploads, access controls limiting staff exposure to personal data, and segregated processing for payment information handled by licensed payment providers. Verification documents such as the biometric photographic ID are stored within the secured account environment rather than transmitted by open email.
Data retention periods
Account data is retained for the life of the account. After closure, regulatory and anti-money-laundering rules require Matchbook to keep identity, transaction and betting records for a statutory period before secure deletion. Marketing data is removed sooner once consent is withdrawn. Full commercial terms sit alongside this policy: Matchbook terms and conditions.
Frequently Asked Questions about Matchbook
Is Matchbook legal in United Kingdom?
Yes. Matchbook is licensed by the UK Gambling Commission and operated by Triplebet Limited, an Alderney-based company offering exchange betting and casino games online since 2004. UK residents aged 18 or over can legally register, deposit in GBP and use both the betting exchange and the casino.
How do I create a Matchbook account?
Registration requires a name, date of birth, address, email and phone number. Before the first withdrawal, identity must be verified by uploading a biometric photographic ID and a document verifying address in the account section. Once verification clears, deposits and withdrawals are fully enabled.
What payment methods does Matchbook support in United Kingdom?
UK customers can use Visa and Mastercard debit cards, Apple Pay, Google Pay, Skrill, Neteller, PaysafeCard and bank transfer. E-wallet withdrawals are the quickest option, while card and bank transfers are typically processed within 24 hours but can take up to 5 days to reach the bank account.
How do I claim the Matchbook welcome bonus?
New players sign up with bonus code BB30, then bet and settle 1x£10 on the Matchbook Exchange at odds of 2.0 or more. Within 72 hours of the qualifying bet settling, 3x £10 Bet Builder Free Bets are credited. First deposits by Skrill, Neteller or PaysafeCard do not qualify. 18+ only, T&Cs apply.
If the data practices described here look acceptable, the next step is to review the operator directly and open an account.
Visit Matchbook and claim the £30 Free Bets offer with code BB30